Northern Economist 2.0

Sunday 8 October 2017

Porter Airlines Says it's Sorry But Is it Enough?


Well, we had quite the flight delay with Porter Airlines yesterday.  Our flight to Billy Bishop from Thunder Bay was supposed to depart at 11:10 am and when all was said and done it did not leave until nearly 6:00 pm meaning that from start to finish our trip to Hamilton in the end took twelve hours.  We have traveled to Europe in less.  Indeed, you can drive to Hamilton from Thunder Bay in about 14 hours straight if you put your mind to it.  Still, compared to others on the packed flight with small children or who were traveling on tighter schedules to attend weddings or were unable to go back to their house and spend some time for the extended wait – we were fortunate.  And Porter has demonstrated its concern and sympathy and very quickly emailed us with a 100-dollar voucher each (it came in at 4:52am this morning) to be used on future bookings with Porter.  Based on the length of the delay and the amount of the compensation, it seems that Porter already complies with the new proposed Ontario minimum wage at least when it comes to the value of passenger time.

In the end the delay was for a “mechanical issue” and as one of the flight attendants who took the elevator with us at the end of the flight remarked it is better to be safe than sorry.  I agree.  Still, this is not the first mechanical delay with Porter on a flight to or from Thunder Bay that I or other members of my family have encountered.  Indeed, over the last year there have now been about four such issues involving us with the most recent delay the longest.  In each case, the weather was excellent and the plane on the tarmac and then suddenly…the dreaded delay due to a mechanical issue.  However, if you are in Thunder Bay it is even more ominous because Porter Airlines must fly in the mechanic from Toronto on its next available flight.

Why Porter airlines and the other two airlines in Thunder Bay (Air Canada and Westjet) who also fly nothing but Q400s there could not get together to chip in and maintain one mechanic on a standby contract to service their planes is beyond me.  Perhaps the recent announcement from Porter that they are making Thunder Bay a crew base will also mean they are going to keep a mechanic and parts on hand.  I hope that is the case because I like flying Porter and the convenient access to downtown Toronto.

At the same time, I think Porter has had an awful lot of “mechanical issues” and having so many really is ultimately their fault. I think they have an aging stock of aircraft given that the planned beefing up with the C-Series fell through and they now need to renew their aircraft stock in a very competitive airline world.  It's tough I know.  Still, here is the thing.  You can’t keep telling people they have a delay due to mechanical issues.  It has happened often enough to me and my family now that inevitably I am starting to wonder if an airline with so many mechanical issues is the one I should keep selecting for my travel.  I am already booked on a few more flights with Porter for the next couple of months but after that maybe I should shop around more.  After all, better to be safe than sorry.